Wednesday, March 4, 2009

The Spar comes to town (along with a ticketing system)!

A few months ago, the Spar arrived in Hyderabad.  Good competition for Q-Mart (the other supermarket that stocks overseas products).  The strange thing in Hyderabad is that it is pretty common for supermarkets to be placed on the top floor of a shopping outlet, whereas most other places they would be place on the ground floor for ease of popping in and out.

The Spar decided to base itself on the 4th floor (maybe this is because of a rodent problem???), anyway, after you navigate the funny moving escalator walkways you arrive, slightly dizzy from the zig zagging, at The Spar.

The management have had the foresight to include a butchery and fishmonger department which seem to be well stocked on most occasions.  Obviously, they were well received and the queues at the fishmongers must have been becoming quite an issue, so a ticketing system was installed (can remember when these were first installed in Tesco in the UK, about 30 years ago).  Well, the ticketing system is not in the most obviously visible place, and who would need a ticket if there is no queue??

My friend Tara, who I have mentioned before (I think?), happened to call into the Spar the other morning and made her way to the fish counter to place her order.  There was no queue, not even another customer,  and it didn't even cross her mind to take a ticket.  The assistant took her order and began to prepare the fish as requested.  Suddenly, the assistant stops and tells Tara that he has forgotten a step in the procedure and tells her she must take a ticket.  So, having learnt that it is often easier to just go along with the system rather than fight it, she takes a ticket.  Number 70.  She returns to the counter where on seeing her the assistant presses the 'special button' which calls customer 70 forward to be served.  Tara hands him her ticket, he checks it is the special 70,  he says "Thank you Ma'am, how can I help you"  She says, you can finish gutting my fish, and can't quite believe what has just happened and can't retain her laughter anymore.  You can either laugh or cry.

Made me laugh.


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